Frequently Asked Questions

Q: I can continue to lose utensils at the current pace and still run a successful business.  Why should I add another product/procedure to my busy restaurant?

A: Additional profit is never a bad thing.  Plus, the FlatwareSaver® helps you safeguard customers’ valuables. It often justifies upgrading to a higher grade of flatware, as losses become negligible.

Q: I already have a device to reduce losses.  Why should I buy another?

A: No other device or procedure can compare to the FlatwareSaver® for cost effectiveness.

Q: Using and washing the FlatwareSaver takes time, which costs money, right?

A: The FlatwareSaver® was designed by engineers and restaurant experts.  Minimizing the user’s time and effort was a primary design criterion.  Time and motion studies show that personnel in a medium-sized restaurant will spend a total of 5-8 minutes per shift on the FlatwareSaver®.  Since restaurants save time by almost completely eliminating the various time requirements associated with restocking smallware, the net cost in time to FlatwareSaver owners is negligible or even positive.

Q: Are there any other benefits besides the cost and time savings?

A: When the loss of flatware ceases to be a consideration, restaurants can stock a better grade of flatware.  This makes for a better customer experience and improves the restaurant’s appeal and, ultimately, profitability.

Q: Is it possible to pay by check?

A: Call our customer service group at 1-877-366-4655 to arrange payment by check.

Q: What parts of the FlatwareSaver® might break and how much will it cost me to replace them?

A: Despite its light weight, the FlatwareSaver® is almost indestructible and was designed to withstand harsh kitchen environments and distracted employees.  All parts are guaranteed for 2 years against normal wear and tear, but they typically last 3 to 4 years.  Should you need an individual part that isn’t available from our website, just call.  All parts are available and are reasonably priced.

Q: Are there any discounts available?

A: Yes. Discounts are usually available through your regular foodservice distributor. Or contact us for more information.

Q: I’ve had my new FlatwareSaver for less than 30 days but I need to return it.  How do I do that?

A:  Just call us for an RMA number, then put that number on or in the box, along with your contact information, and return the product to 14781 Memorial Drive, No. 133, Houston, TX  77079.